2 ms·
It probably tries to make the point that when a good metric becomes a target, it ceases to be a good metric - either through people gaming the metric, or becaus
by torginus 5y ago
It probably tries to make the point that when a good metric becomes a target, it ceases to be a good metric - either through people gaming the metric, or because of diminishing returns.
But I admit the article gets to its point in a muddy and circuitous way, typical of business school anecdotes.