I think its pretty common, especially when building software for other people, to make all manner of invalid assumptions. This is a nice, succint story to demon

I think its pretty common, especially when building software for other people, to make all manner of invalid assumptions. This is a nice, succint story to demonstrate how easily things can get over our heads. To ground it a bit -- if people aren't buying your product, or aren't using your feature the way you expected, you try to understand them. But if they or the world don't make sense, you might need to more literally get into their shoes to figure out why. How often on HN do we see people complaining that what someone does makes no sense. Whether another political party, upper management, non technical people, etc. Its actually the main thing that drives me away from HN at times, because those comments never go anywhere substantive.