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> I get the feeling that pulling "product" and "UX" into totally separate professions has meant that ownership of the overall quality is now theoretically in th
by fingerlocks 5y ago
> I get the feeling that pulling "product" and "UX" into totally separate professions has meant that ownership of the overall quality is now theoretically in the hands of people who can't ensure it.
Of all the answers proposed in this entire thread, this is the one I agree with the most. You put into words exactly what I’ve been thinking for years.
The fundamental problem is the lack of accountability for the product owner.
Consider the film industry: A reputable film director owns the film in the sense that their reputation and career depends on the quality of the final product. They still hire/outsource massive swaths of the work needed to produce a movie, but they are the person held ultimately responsible.
Contrast that with some well-known software like Microsoft Teams. Teams is probably the worst piece of shit software I’ve used in 30 years. Who the fuck owns Teams? Not Satya. I have no idea. I bet no one at Microsoft can answer that question. The answer is probably nobody at all.
- robertlagrant 5y ago> They still hire/outsource massive swaths of the work needed to produce a movie, but they are the person held ultimately responsible. I sort of wonder whether software engineering is just weird, in the sense that in theory a director could probably do most of the jobs in a movie production, e.g. point a camera, select cast members, acting, set construction. They would do them badly, but they would have some idea of what is involved and what they want. Software is so iceberg-like that such equivalent direction seems impossible without a technical background.