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If you Google “international FaceTime call” you will see a lot of entries including ones on Apple and AT&T. What I mean in this context is that I called someon
by ada1981 5y ago
If you Google “international FaceTime call” you will see a lot of entries including ones on Apple and AT&T.
What I mean in this context is that I called someone in SA from the US via FaceTime and I was billed as if I made an international voice cellular call.
Everything I’ve read says this isn’t supposed to be a thing, and the rep refunded me, but then also said to “manage future expectations” that AT&T will detect international FaceTime calls, and bill you for them (this is in writing in the notes, she did send me a less than perfect text, and I can dig out the bill and put together a notion post about it).
- lotsofpulp 5y agoI would not expect customer service representatives to be knowledgeable about the workings of the system, especially the lower level ones. If you opened FaceTime app, and chose video or audio call your contact, then I see no technical reason how ATT would even know where the data for your FaceTime audio/video call is going. ATT should have no information other than you are using FaceTime, and if you are on decent WiFi, I do not see why ATT would even have that if the iPhone did not need to send the data over ATT’s network. The only way I can think of a glitch occurring is if you opened the Phone app in iOS, then placed a phone call to a South African phone number, and then switched that phone call into a FaceTime but subsequently pressing the Facetime option while in the phone call, and for whatever reason ATT did not get the message to drop the phone call and kept it running simultaneously with Facetime. That is the only way I can think of that ATT would know who or where you called at all.
- ada1981 5y agoUnclear but this is what the official explanation from the rep was, from her superior.