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I interviewed at a company that developed call center software and they were fairly up front that part of what they did was occasionally intentionally drop call
by rtkwe 5y ago
I interviewed at a company that developed call center software and they were fairly up front that part of what they did was occasionally intentionally drop calls to maintain wait time numbers for their clients.
- brightball 5y agoReminds me of a business school story about minimizing hold times…so they started using mute instead and the manager got promoted.