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I'm going to name the phenomenon you're arguing against "UX projection". As a software engineer, when I imagine myself doing a lawyer's job, I would want a too
by afarrell 5y ago
I'm going to name the phenomenon you're arguing against "UX projection".
As a software engineer, when I imagine myself doing a lawyer's job, I would want a tool like this. But that misses the point. Good UX requires first being attentive to the actual problems expressed by users. Otherwise we end up with the pretense of empathy: projection.