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"I’m having a hard time understanding how “I forgot to change gears and then hit the gas” can be classed a UX problem. Sounds like PEBKAC." On the one hand, it
by rsync 5y ago
"I’m having a hard time understanding how “I forgot to change gears and then hit the gas” can be classed a UX problem. Sounds like PEBKAC."
On the one hand, it is easy to point to this as user error and you're not wrong.
But older cars have a significant tactile difference in operating different systems in the car. Shifting a gear is very, very different physically than pushing the button for your hazards. Your body moves in very different and operates these controls very differently.
This distinction was made clear to me years ago when we bought a 2013 Mercedes wagon - the physical action to: shift to park, turn the car on, turn the radio on were all nearly identical - just a button press. In fact, the buttons themselves were almost identical.
So, although I never actually did this, there were a number of times when I got relatively overloaded, cognitively, and I pressed the power off on the radio in an attempt to shift to park. Or I pressed the park button a second time in an attempt to turn the car off.
I believe that different subsystems in the car - especially life safety / critical driving systems - should have vastly different controls that force different physical interactions.
- multiplegeorges 5y ago> I believe that different subsystems in the car - especially life safety / critical driving systems - should have vastly different controls that force different physical interactions. Absolutely. For example, in a manual VW/Audi, you have to push the stick down, then way over into R. It's one of the nicest feeling gestures, makes your intent extremely clear, and is impossible to do by accident.
- chopin 5y ago> I believe that different subsystems in the car - especially life safety / critical driving systems - should have vastly different controls that force different physical interactions. Airplane cockpits are designed like this, for obvious reasons.