The irony of this is what does a business do. It tries to find a way to efficiently serve multiple customers, keeping them happy, giving them value etc. In orde

The irony of this is what does a business do. It tries to find a way to efficiently serve multiple customers, keeping them happy, giving them value etc. In order to make more money than you would make by serving a single customer. Look at is as more of a scrap on the blurred business/employee lines, as much as a moral outrage or failing. Often a job is "we want you to survive but not fly, .... so that we can".