This goes for a lot of companies. The front line customer service reps are trained to deflect as much cost as possible. One quick message from the legal departm

This goes for a lot of companies. The front line customer service reps are trained to deflect as much cost as possible. One quick message from the legal department, however, gets things fixed pretty quickly. Small claims court typically costs somewhere between $75-$200 and if you have a valid claim you can assume that you'll likely get those costs back.