I experienced an interview like your #2 a few years ago, they gave a situation like "it is your first day and a customer has an issue, here is their phone numbe

I experienced an interview like your #2 a few years ago, they gave a situation like "it is your first day and a customer has an issue, here is their phone number" and played through a tricky drawn out process of figuring out what was going on I flubbed it because, I assume, I didn't ask teammates for advice/support, so I guess it worked, since that was a weakness I had in retrospect I think it's a fair strategy for interviews