Samsung refused to repair my phone because of "water damage" - although I was 100% certain that it had never been near any water. I escalated the complaint and

Samsung refused to repair my phone because of "water damage" - although I was 100% certain that it had never been near any water. I escalated the complaint and it got nowhere. Samsung simply refuse to deal with you after a point. I ended up going through small claims process. They eventually offered to "settle" by repairing the phone. At this point I had already bought a replacement, so I declined. They ended up refunding the purchase price + court fees. In short - register a small claim against them. From experience, its the ONLY way Samsung will take your complaint seriously.