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I think something is not being said here. I'm not sure what it is, but something sounds off. Maybe he not asking the right questions? I mean if they can't fix i
by tragictrash 5y ago
I think something is not being said here. I'm not sure what it is, but something sounds off. Maybe he not asking the right questions? I mean if they can't fix it they have to replace it. Samsung has pretty good customer service.
Something doesn't add up
- zibzab 5y agoYeah, I got the same feeling. Could also be a really bad employee :(
- beerandt 5y agoIt's hit or miss. I placed an order on their business website for the note, along with another dozen items, paying for next day shipping. The ship date got pushed back a week at a time for over 2 months before it just timed out and auto-canceled after the FTC deadline. But calls and emails (foreign call centers) were pointless. No info other than the system ship date. Couldn't separate it into multiple shipments. Even once I canceled the phone from the order, no one seemed able to get the rest of the order to ship. Even unsolicited "follow up" US sales calls/ emails were humorously useless. "Yes, please take my money." "Hmmm- let me follow up and get back to you."
- tragictrash 5y agoOkay, after reading the other comments, as well as yours, I know what's missing: escalation to small claims court.
- beerandt 5y agoThey were happy to cancel and refund. I don't think small claims would magically create inventory or mobolize it in my direction if it existed. It's not anything wrong other than claiming something was in stock when it wasn't. And customer service that was useless. That's bad service, but not really the cause of any equitable harm.