> UberEATS drivers are like Fedex or USPS for food. They have no special powers here. Expecting one to refund "for" you is like having a mail person show up at

> UberEATS drivers are like Fedex or USPS for food. They have no special powers here. Expecting one to refund "for" you is like having a mail person show up at your door and then berating them for the screwup of whatever business sent you the wrong thing, etc. I'm not sure what this means exactly or how it's relevant. In these instances, it's not the driver's fault, it's Uber's fault. They are taking orders they can't fulfill and then denying refunds when you cancel until you figure out how to escalate it to a human who can do things other than press canned-response buttons.