Part of the problem is bad design: businesses often don't empathize with how users might want to use their website. They focus on selling products rather than s

Part of the problem is bad design: businesses often don't empathize with how users might want to use their website. They focus on selling products rather than serving customers. And part of the problem is the existence of spam: people rightfully think that they'll probably get more email spam if they plaster their email address all over their site. Personally speaking, I'd rather have to quickly deal with some extra spam than miss out on a customer.