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I had a restaurant screw up my order via Google's ordering platform and there was no one to ask for a refund -- the Google platform doesn't accept complaints ab
by capitalsigma 5y ago
I had a restaurant screw up my order via Google's ordering platform and there was no one to ask for a refund -- the Google platform doesn't accept complaints about the merchant, and there's no way to contact the merchant through the Google platform after your order is complete. They forgot an item in my order and so overcharged me by like 40%. YMMV
- jeffbee 5y agoAs far as I could determine the ordering button on Google works entirely via third parties. I get a receipt by email from e.g. postmates when I use it. I do agree that the site which is closest to the customer should be providing the support.