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I have probably used Uber Eats for 100+ times over the past two (pandemic) years, and I've maybe have my orders being messed up 3-5 times, each time refunded wi

• cromka 5y ago
  That’s because you were refunded automatically without human intervention. This is what the author of the comment pointed out: once you do that too often in a short period of time, the bot assumes you’re scamming them and there’s no way to escalate that.
  • hilbert42 5y ago
    "...once you do that too often in a short period of time, the bot assumes you’re scamming them and there’s no way to escalate that." The only way that'll be fixed will be with legislation. It's not only Uber, it's Google et al - they all into it. Simply, they need to be halled kicking and screaming to plow some of their enormous profits back into customer servive. Trouble is consumer protection law is decades behind where it ought to be.
    • Nextgrid 5y ago
      > Trouble is consumer protection law is decades behind where it ought to be. Potentially, but on the other hand, card disputes are a thing and I'm baffled as to how little people know about them or have misunderstandings such as them only being available for credit cards (the law may give you extra protections there, but the standard Visa/Mastercard dispute rules apply equally regardless of whether it's debit or credit). Just like Uber and similar Silicon Valley scum gets away with this because they have a monopoly and can do as they please, so do the card networks - and the card networks are on your side in this case, so use that to your advantage.
      • cromka 5y ago
        If you successfully request a chargeback, they will almost certainly ban you from using their services forever. It’s usually in their T&Cs.
      • hilbert42 5y ago
        "I'm baffled as to how little people know about them or have misunderstandings such as them only being available for credit cards..." Right, and reckon I'm no exception. One of the principal reasons why we have democratic governments is that they are there for the protection of the citizenry. The trouble is that by the time governments venture into these murky areas much damage has been done. Here, the problem is that no one has spelt out the details in advance —i.e.: what the ground rules are and the consequences if they are broken. Alas, governments are never proactive in many areas where they need to be. There's just so much going on in modern life that we can't expect citizens to keep up with everything that's going on. We need short, actuate and informative one-liners that people can check before and or during any operation that they're involved in. This ought to be the role of government.
  • philliphaydon 5y ago
    I don’t quite understand. Maybe Uber eats is different in asia to America. But in Taiwan when I raised issue with an order it goes to a chat. They asked for a photo. I sent. And they confirmed the issue and issued a refund. In singapore there’s no Uber eats. But most popular is probably grab which is what I used. If I raised an issue with grab. I get a phone call. Explain to person over the phone and depending on the shop I get a new order or a refund. The only time it’s difficult in singapore is some of the Indian food restaurants use their own delivery drivers, not the grab drivers. So there’s no status updates and any disputes must go with the restaurant directly. But when ordering it states the restaurant uses its own drivers so you can avoid ordering from them.
    • mvid 5y ago
      Uber Eats has no calls, no chats, nothing. At least not in Spain. I can "escalate" an issue but it is always the same response, clearly automated