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>> Why should I create an account to order a pizza? Most of the apps in my area (Toronto, Canada) absolutely do not require account creation and allow you to j

>> Why should I create an account to order a pizza? Most of the apps in my area (Toronto, Canada) absolutely do not require account creation and allow you to just use a ‘guest’ account; usually just requiring (reasonably) your phone number. As to why I’d want an account to order? Let’s say I have a local favourite pizza joint and a favourite pizza I like to order. Having my personal info and payment info already filled out and hitting ‘reorder’ makes ordering and paying a literal 5 second experience. Since it’s optional almost everywhere online and in app here; I don’t see the big fuss. I ordered from Jolibee last night and was happy to find out I didn’t need to make an account, since I don’t eat there often; unlike my local pizza joint. I used the guest system and my girlfriend just gave them my name and picked it up.

jeffbee 5y ago
Just FYI, this is something I really like about Google Maps integration with restaurant take-out ordering. They put the "Order Again" button front and center and let's face it, I'm not really planning to switch it up at my corner lunch spot. Obviously in that case I need an account, with Google, but I already had that and I trust them with my info more than I just some merchant's white-label mobile app.
- capitalsigma 5y ago
  I had a restaurant screw up my order via Google's ordering platform and there was no one to ask for a refund -- the Google platform doesn't accept complaints about the merchant, and there's no way to contact the merchant through the Google platform after your order is complete. They forgot an item in my order and so overcharged me by like 40%. YMMV
  - jeffbee 5y ago
    As far as I could determine the ordering button on Google works entirely via third parties. I get a receipt by email from e.g. postmates when I use it. I do agree that the site which is closest to the customer should be providing the support.

jeffbee 5y ago

Just FYI, this is something I really like about Google Maps integration with restaurant take-out ordering. They put the "Order Again" button front and center and let's face it, I'm not really planning to switch it up at my corner lunch spot. Obviously in that case I need an account, with Google, but I already had that and I trust them with my info more than I just some merchant's white-label mobile app.

capitalsigma 5y ago
I had a restaurant screw up my order via Google's ordering platform and there was no one to ask for a refund -- the Google platform doesn't accept complaints about the merchant, and there's no way to contact the merchant through the Google platform after your order is complete. They forgot an item in my order and so overcharged me by like 40%. YMMV
- jeffbee 5y ago
  As far as I could determine the ordering button on Google works entirely via third parties. I get a receipt by email from e.g. postmates when I use it. I do agree that the site which is closest to the customer should be providing the support.