> Pushing back against actually important unplanned work would be harmful — and usually nobody does that, which shows that it’s not actually about planning. We

> Pushing back against actually important unplanned work would be harmful — and usually nobody does that, which shows that it’s not actually about planning. Well, the problem often boils down to getting people to agree on importance. No, that feature built for a specific customer is not that important. No, the team cannot spend 7 days on a "design sprint" that a director just cooked up. No, maybe we can get those servers running for your team next sprint, they can share their existing servers until then.