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Welcome to the show. Before I founded my startup I was a media buyer for about a decade and specifically I spent most of my time doing Facebook ads (Since 2012)
by jsonne 5y ago
Welcome to the show. Before I founded my startup I was a media buyer for about a decade and specifically I spent most of my time doing Facebook ads (Since 2012). I spent literally millions some year and couldn't get support most of the time. If I didn't have a chance most people are completely out of luck. Their support used to have the power to reverse these decisions but as of the last 2 years they stripped them of this power. Disabled ad accounts, unpublished pages, vague reasons and no ability to properly appeal are par for the course even for folks like me. It's a horrific broken and downright abusive system to people that are entirely dependent on them for their livelihood.
The only thing I found that works is to add/follow employees on Linkedin and DM them. Sometimes that would work. I would offer to help but my contacts have since left. You can try their chat support but again I wouldn't hold my breath.
https://www.facebook.com/business/news/new-online-chat-support-uk https://www.facebook.com/business/news/new-online-chat-suppo...
Sorry about your troubles. As others have said collect emails and SMS numbers and always keep a local copy of them (Mailchimp and other tools have similarly been known to have such nonsense happening).
- jeffreaky 5y agoThank you for your info, some good ideas here. I have email and SMS from a lot of fans, but not the 13k followers. I realize a lot of the followers aren't real followers, but we did get a lot of response to our page, thus mostly sell out concerts and lots of private parties. I too have a couple people at Facebook trying to help, but it sounds like they can't get anywhere with the politics there. I'll check out the chat support for sure.
- sebastien_b 5y agoSounds like they need to be sued. Big time. You should definitively be able to get at least an actual answer of some sort, if you spend any money - as I've said before[1], this should be a legal requirement any time money is exchanged. [1] https://news.ycombinator.com/item?id=29885389 https://news.ycombinator.com/item?id=29885389