4 ms·

Costco still has issues of resolving discounts on a return. I won't state the bug explicitly but I had a conversation with them about how they refunded me a sig

Costco still has issues of resolving discounts on a return. I won't state the bug explicitly but I had a conversation with them about how they refunded me a significant amount I never paid on a large purchase and showed them the delta via receipts. Local management was appreciative but didn't seem to have an idea of how to proceed to make things right. Ultimately they said my account would be flagged as owing the difference so the next time I shopped I would be charged for the incorrect refund. The problem is that that didn't work either and I don't shop there often. I tried to do the right thing but ultimately it ends up being their responsibility to handle it when the customer is standing right in front of them showing their loss of revenue.

giantg2 5y ago
"I tried to do the right thing but ultimately it ends up being their responsibility to handle it when the customer is standing right in front of them showing their loss of revenue." I bought some lions mane mushrooms from a grocery store, which cost $10-12 per lbs. The cashier rang them up as "regular" (button) mushrooms at $2 per lbs. I pointed out the mistake and she tried to correct it but chose the button mushroom again. I brought it up a second time and she selected a different incorrect mushroom at a slight increase ($4/lb?). At that point, I gave up. She's the one ringing it up. I tried.
- deleted 5y ago
  [deleted]
- idiotsecant 5y ago
  Where in the world can you buy lions mane mushrooms in a grocery store? I have been seriously debating growing my own because i cant find them.
  - giantg2 5y ago
    Wegmans has them sometimes. I have two local/independent stores that also carry them. Although, I grow my own due to price. Occasionally I'll get some from a small scale producer who sells to the two local stores.
  - kf 5y ago
    Berkeley Bowl
- bikingbismuth 5y ago
  I was in dire need of an Cat 5 cable a few years ago and went to Walmart to get one. Until this point I had always made my own cables, so when I saw the price ($40ish) I was floored. Unfortunately, I had to buy it anyway. As I was checking out I had that cable and a small bag of beef jerky. The cashier wasn’t paying attention and didn’t engage with me at all. She scanned the beef jerky and moved the cable across the scanner, but it didn’t register. She told me it would be ~$3.50. I considered telling her that missed the cable but given the fact I was mad about the cable costing so much I didn’t say anything. I always wondered if I would feel bad about doing that, but several years later I still don’t.
  - kortilla 5y ago
    You just stole it. I don’t see how this is even a grey area. Can you walk me through the thinking of “the cashier touched it, so now it’s mine?”
    - xyzzy_plugh 5y ago
      I once made a purchase of multiple items where the cashier scanned the items, put them in a bag, charged me a total and I paid it. Only sometime later I found out they missed a $100 item. Did I steal something? Did the cashier give me something for free? Who is responsible? What if I didn't notice the $100 charge absent from the bill? What if I was charged twice as much? What if I told the cashier and they did nothing? What turns something into a crime, in your eyes? I certainly don't think I stole anything, nor do I think OP stole anything.
      - deburo 5y ago
        In smaller stores (fast food restaurants for sure), when the cash doesn’t balance, the employees pay the difference i think. does it hurt walmart or does it hurt the employees in that case?
        xyzzy_plugh 5y ago
        Who is at fault for that harm? The customer? The employee? The employer? Regulators? Society?? I'm not even sure this is relevant. We're not talking about a cashier returning too much change. In this scenario, there is nothing to not balance. The item wasn't scanned, isn't on a receipt, was simply given away. The balance in the till is still correct.
- IggleSniggle 5y ago
  Lions Mane is incredible. Crazy to me that it’s not more widely recognized for what it is.

giantg2 5y ago

"I tried to do the right thing but ultimately it ends up being their responsibility to handle it when the customer is standing right in front of them showing their loss of revenue." I bought some lions mane mushrooms from a grocery store, which cost $10-12 per lbs. The cashier rang them up as "regular" (button) mushrooms at $2 per lbs. I pointed out the mistake and she tried to correct it but chose the button mushroom again. I brought it up a second time and she selected a different incorrect mushroom at a slight increase ($4/lb?). At that point, I gave up. She's the one ringing it up. I tried.

deleted 5y ago
[deleted]
idiotsecant 5y ago
Where in the world can you buy lions mane mushrooms in a grocery store? I have been seriously debating growing my own because i cant find them.
- giantg2 5y ago
  Wegmans has them sometimes. I have two local/independent stores that also carry them. Although, I grow my own due to price. Occasionally I'll get some from a small scale producer who sells to the two local stores.
- kf 5y ago
  Berkeley Bowl
bikingbismuth 5y ago
I was in dire need of an Cat 5 cable a few years ago and went to Walmart to get one. Until this point I had always made my own cables, so when I saw the price ($40ish) I was floored. Unfortunately, I had to buy it anyway. As I was checking out I had that cable and a small bag of beef jerky. The cashier wasn’t paying attention and didn’t engage with me at all. She scanned the beef jerky and moved the cable across the scanner, but it didn’t register. She told me it would be ~$3.50. I considered telling her that missed the cable but given the fact I was mad about the cable costing so much I didn’t say anything. I always wondered if I would feel bad about doing that, but several years later I still don’t.
- kortilla 5y ago
  You just stole it. I don’t see how this is even a grey area. Can you walk me through the thinking of “the cashier touched it, so now it’s mine?”
  - xyzzy_plugh 5y ago
    I once made a purchase of multiple items where the cashier scanned the items, put them in a bag, charged me a total and I paid it. Only sometime later I found out they missed a $100 item. Did I steal something? Did the cashier give me something for free? Who is responsible? What if I didn't notice the $100 charge absent from the bill? What if I was charged twice as much? What if I told the cashier and they did nothing? What turns something into a crime, in your eyes? I certainly don't think I stole anything, nor do I think OP stole anything.
    - deburo 5y ago
      In smaller stores (fast food restaurants for sure), when the cash doesn’t balance, the employees pay the difference i think. does it hurt walmart or does it hurt the employees in that case?
      - xyzzy_plugh 5y ago
        Who is at fault for that harm? The customer? The employee? The employer? Regulators? Society?? I'm not even sure this is relevant. We're not talking about a cashier returning too much change. In this scenario, there is nothing to not balance. The item wasn't scanned, isn't on a receipt, was simply given away. The balance in the till is still correct.
IggleSniggle 5y ago
Lions Mane is incredible. Crazy to me that it’s not more widely recognized for what it is.