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The usability and UI after all these years are just terrible Spaces was implemented but again the UI is just terrible Other clients are better as an im like f

The usability and UI after all these years are just terrible Spaces was implemented but again the UI is just terrible Other clients are better as an im like fluffy chat tho

feanaro 5y ago
"Just terrible" isn't very constructive criticism. I think it has improved and continues to improve significantly.
- kaladin-jasnah 5y ago
  It has improved tremendously, but it's still nowhere on par with solutions such as Telegram or Discord. As much as I like Matrix, the clients (which I think is where the UX lies for me, as I think it's expected that it takes effort to set up a homeserver), are horrible.
  - feanaro 5y ago
    I use both Discord and Element and vastly prefer Element, so it's hard to relate without specifics.
  - feanaro 5y ago
    I can accept that. But in order to improve, we have to get specific about what it is that is lacking compared to e.g. Discord.
  - Tmpod 5y ago
    Have you seen Cinny?[1] It's a very Discord-like client that I'd honestly the best I've used thus far. I instantly switched to it as mt daily driver on the computer and even made a donation to help out the maintainers. The thing I miss the most is localization, but I get it's not a big priority. I just like translating things, seeing how that can help people. [1]: https://cinny.in https://cinny.in
    - kaladin-jasnah 5y ago
      I'm using it right now and it's the best on I've found. But it doesn't support the up-arrow-to-edit feature, which drives me crazy. There's an open issue for it, so I'm hoping it gets resolved (or I might try to do it myself somehow). Other than that, Cinny doesn't address the problem of Element on mobile not working very well. FluffyChat's UI isn't very nice either.
      - Tmpod 5y ago
        > There's an open issue for it, so I'm hoping it gets resolved (or I might try to do it myself somehow). Hehe, I hopened with the inte tion to do it myself too, but never got around to doing it. It would require me to learn a bit of react and I don't have the time for it atm :/
- toastedwedge 5y ago
  The one thing I would like to see fixed is better cross-device verification. Discord solves this in an elegant and painless way with QR codes. Element has users manually compare emoji or codes and perform steps. Anecdotal: my last experience was less than good. For some reason it tried to verify twice, but even after I verified both times, it was still showing device listings as unverified. I don't know what went wrong, but it still needs work. I'm glad to see that it's easier than last time I tried that.
  - cyphar 5y ago
    You can do verification with either emoji or QR codes. Honestly I think the emoji version is far better for cases where you're verifying identities without meeting in person (one person says what the first 4 are, the other says the last 4). I had issues with verification a while ago but recently it's worked perfectly fine.
  - rjzzleep 5y ago
    Cross-device works with QR codes, unless your client doesn't support it in which case you can use emojis. For user verification emoji actually makes sense, since it basically allows you to remotely verify without access to the QR code.
  - Avamander 5y ago
    Verifying is only part of the promised solution. Assuming you've verified your own or someone else's device, Element still marks some messages as untrusted/unverifiable. Especially ugly if you get a new device or want to deprecate an old one. The promised functionality doesn't really work reliably enough to protect against MITM, causes ugly warnings, but has been totally unactionable for years now.
tentacleuno 5y ago
Do you have any alternatives? IRC? I use Matrix to communicate with friends so I'm stuck on it for now; I too am very unhappy with the overall UX and find it painful to use.
- pikelet 5y ago
  As mentioned in the comment you're replying to, Element is just one client for Matrix, and there are others like Fluffy Chat that might suit your tastes better. Try some other clients before giving up on Matrix.
  - tentacleuno 5y ago
    I have tried a few others, but from further investigation the issue seems to be due in large part to Synapse being incredibly slow. If you watch /sync a few times in Element (initial syncs are even worse), the TTFB for /sync is incredible. On top of this, you have Element taking up gigabytes of RAM for seemingly nothing at all, so my laptop regularly kills it due to OOM (This could also be in part due to Flatpak shared libraries / sandbox bloat). I'm very much hoping they will hurry up with Sync v3, which would make this protocol a hell of a lot easier to use (for me, and a lot of other people). Right now booting up Element (or any other Matrix client, this is really a protocol issue) feels like a major chore, and it's something I prefer to avoid if I can. This is also why I keep Telegram installed on both my mobile, desktop and laptop. Aside from Element, there isn't really much choice on Linux anyway. Fractal is ancient and gets stuck at "Syncing", Nheko takes up gigabytes of memory on initial sync until OOM'd, FluffyChat doesn't really work on my desktop (neither does NeoChat, Quaternion, Spectral), etc. etc. If you name a Matrix client, I have most likely tried it before and it didn't work (aside from Fractal Next, which doesn't have a release yet FWICS). I've also considered hosting some sort of XMPP service, then bridging my Matrix account to said service so I don't have to endure the poor UX of various Matrix clients. Then again I'm not sure how the end-to-end encryption would work with that, and I would like to keep that if possible. I have never experienced (or had to endure) an app with such poor UX as Element. Nothing seems to work quite as it should, sometimes it just plainly refuses to work, and other times you get issues which have been reported multiple years ago to the Matrix team (and still have yet to be fixed). At this point I am very worn out of having to use Matrix, however due to my moderational duties I have no other choice.
pikelet 5y ago
Element isn't terrible, it's just more like Slack than Signal or WhatsApp (and I like that, different use cases). Other clients, as you mentioned, provide the latter. There's space for everyone.
Groxx 5y ago
Personally, Spaces is one of the nicest chat-organization tools I've found in an app so far. I can finally group things how I like, have duplicates, and share groupings with other people. The fancier stuff with Spaces isn't super trivial, but the basics work by just tapping obvious buttons on screen. Sub-folders would be even better for large-volume stuff like throwing multiple Discords worth of things into a Space, but I don't currently need that. --- E2EE I have routine fights with, so yeah - Element is not great yet. But it's good enough that my siblings and I are seriously considering converting us + my non-technical parents over, now that Hangouts is horrible and we all hate how flaky it is. And it's a much, much better experience than Signal. The only other contender at the moment for that migration is Telegram (which is absolutely stellar, they're doing an amazing job).
- gefhfffh 5y ago
  Subfolders? How would they differ from sub spaces?
  - Groxx 5y ago
    Can you have sub-spaces? (in the UI. matrix's spec is much more flexible than any one UI supports) I may have just missed it.
    - gefhfffh 5y ago
      Yes, you can in Element
      - Groxx 5y ago
        Poked around a bit more, and yep! I think I didn't notice since I so rarely see that "add things to this space" UI. Thanks! I've got Stuff™ to organize now.

The usability and UI after all these years are just terrible Spaces was implemented but again the UI is just terrible Other clients are better as an im like fluffy chat tho

feanaro 5y ago

"Just terrible" isn't very constructive criticism. I think it has improved and continues to improve significantly.

kaladin-jasnah 5y ago
It has improved tremendously, but it's still nowhere on par with solutions such as Telegram or Discord. As much as I like Matrix, the clients (which I think is where the UX lies for me, as I think it's expected that it takes effort to set up a homeserver), are horrible.
- feanaro 5y ago
  I use both Discord and Element and vastly prefer Element, so it's hard to relate without specifics.
- feanaro 5y ago
  I can accept that. But in order to improve, we have to get specific about what it is that is lacking compared to e.g. Discord.
- Tmpod 5y ago
  Have you seen Cinny?[1] It's a very Discord-like client that I'd honestly the best I've used thus far. I instantly switched to it as mt daily driver on the computer and even made a donation to help out the maintainers. The thing I miss the most is localization, but I get it's not a big priority. I just like translating things, seeing how that can help people. [1]: https://cinny.in https://cinny.in
  - kaladin-jasnah 5y ago
    I'm using it right now and it's the best on I've found. But it doesn't support the up-arrow-to-edit feature, which drives me crazy. There's an open issue for it, so I'm hoping it gets resolved (or I might try to do it myself somehow). Other than that, Cinny doesn't address the problem of Element on mobile not working very well. FluffyChat's UI isn't very nice either.
    - Tmpod 5y ago
      > There's an open issue for it, so I'm hoping it gets resolved (or I might try to do it myself somehow). Hehe, I hopened with the inte tion to do it myself too, but never got around to doing it. It would require me to learn a bit of react and I don't have the time for it atm :/
toastedwedge 5y ago
The one thing I would like to see fixed is better cross-device verification. Discord solves this in an elegant and painless way with QR codes. Element has users manually compare emoji or codes and perform steps. Anecdotal: my last experience was less than good. For some reason it tried to verify twice, but even after I verified both times, it was still showing device listings as unverified. I don't know what went wrong, but it still needs work. I'm glad to see that it's easier than last time I tried that.
- cyphar 5y ago
  You can do verification with either emoji or QR codes. Honestly I think the emoji version is far better for cases where you're verifying identities without meeting in person (one person says what the first 4 are, the other says the last 4). I had issues with verification a while ago but recently it's worked perfectly fine.
- rjzzleep 5y ago
  Cross-device works with QR codes, unless your client doesn't support it in which case you can use emojis. For user verification emoji actually makes sense, since it basically allows you to remotely verify without access to the QR code.
- Avamander 5y ago
  Verifying is only part of the promised solution. Assuming you've verified your own or someone else's device, Element still marks some messages as untrusted/unverifiable. Especially ugly if you get a new device or want to deprecate an old one. The promised functionality doesn't really work reliably enough to protect against MITM, causes ugly warnings, but has been totally unactionable for years now.

tentacleuno 5y ago

Do you have any alternatives? IRC? I use Matrix to communicate with friends so I'm stuck on it for now; I too am very unhappy with the overall UX and find it painful to use.

pikelet 5y ago
As mentioned in the comment you're replying to, Element is just one client for Matrix, and there are others like Fluffy Chat that might suit your tastes better. Try some other clients before giving up on Matrix.
- tentacleuno 5y ago
  I have tried a few others, but from further investigation the issue seems to be due in large part to Synapse being incredibly slow. If you watch /sync a few times in Element (initial syncs are even worse), the TTFB for /sync is incredible. On top of this, you have Element taking up gigabytes of RAM for seemingly nothing at all, so my laptop regularly kills it due to OOM (This could also be in part due to Flatpak shared libraries / sandbox bloat). I'm very much hoping they will hurry up with Sync v3, which would make this protocol a hell of a lot easier to use (for me, and a lot of other people). Right now booting up Element (or any other Matrix client, this is really a protocol issue) feels like a major chore, and it's something I prefer to avoid if I can. This is also why I keep Telegram installed on both my mobile, desktop and laptop. Aside from Element, there isn't really much choice on Linux anyway. Fractal is ancient and gets stuck at "Syncing", Nheko takes up gigabytes of memory on initial sync until OOM'd, FluffyChat doesn't really work on my desktop (neither does NeoChat, Quaternion, Spectral), etc. etc. If you name a Matrix client, I have most likely tried it before and it didn't work (aside from Fractal Next, which doesn't have a release yet FWICS). I've also considered hosting some sort of XMPP service, then bridging my Matrix account to said service so I don't have to endure the poor UX of various Matrix clients. Then again I'm not sure how the end-to-end encryption would work with that, and I would like to keep that if possible. I have never experienced (or had to endure) an app with such poor UX as Element. Nothing seems to work quite as it should, sometimes it just plainly refuses to work, and other times you get issues which have been reported multiple years ago to the Matrix team (and still have yet to be fixed). At this point I am very worn out of having to use Matrix, however due to my moderational duties I have no other choice.

pikelet 5y ago

Element isn't terrible, it's just more like Slack than Signal or WhatsApp (and I like that, different use cases). Other clients, as you mentioned, provide the latter. There's space for everyone.

Groxx 5y ago

Personally, Spaces is one of the nicest chat-organization tools I've found in an app so far. I can finally group things how I like, have duplicates, and share groupings with other people. The fancier stuff with Spaces isn't super trivial, but the basics work by just tapping obvious buttons on screen. Sub-folders would be even better for large-volume stuff like throwing multiple Discords worth of things into a Space, but I don't currently need that. --- E2EE I have routine fights with, so yeah - Element is not great yet. But it's good enough that my siblings and I are seriously considering converting us + my non-technical parents over, now that Hangouts is horrible and we all hate how flaky it is. And it's a much, much better experience than Signal. The only other contender at the moment for that migration is Telegram (which is absolutely stellar, they're doing an amazing job).

gefhfffh 5y ago
Subfolders? How would they differ from sub spaces?
- Groxx 5y ago
  Can you have sub-spaces? (in the UI. matrix's spec is much more flexible than any one UI supports) I may have just missed it.
  - gefhfffh 5y ago
    Yes, you can in Element
    - Groxx 5y ago
      Poked around a bit more, and yep! I think I didn't notice since I so rarely see that "add things to this space" UI. Thanks! I've got Stuff™ to organize now.