I worked as a helpdesk tech in the USAF years ago. The policy on who gets a new computer if they ask generally comes down to fitting into one of the following c

I worked as a helpdesk tech in the USAF years ago. The policy on who gets a new computer if they ask generally comes down to fitting into one of the following criteria: 1. How fucked is the PC? Do we have the skills/time to fix it? 2. Is the person an officer or important civilian? Are they in a leadership role? If a low-ranking airman had a slow laptop, we'd give them advice and tips to speed up the PC and send them on their way unless it was a chronic issue. If it was a high-ranking officer who had a slight performance degradation, we'd replace the PC that day. These weren't codified rules, it was just the culture of our organization and the military in general.