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> Knausenberger called this “a cultural issue … We need people to call the help desk to complain and order a new laptop when it breaks.” She said a service cult
by Ensorceled 5y ago
> Knausenberger called this “a cultural issue … We need people to call the help desk to complain and order a new laptop when it breaks.” She said a service culture of stoically persevering in the face of impossible odds didn’t do anyone any favors. “If we suffer in silence it doesn’t get fixed,” she said.
Apparently all you need to do is call IT and get a new computer! I wonder why none of these service men and women thought of that?
- machiaweliczny 5y agoYou get 90min for coffee time :)
- ferrumfist 5y agoI worked as a helpdesk tech in the USAF years ago. The policy on who gets a new computer if they ask generally comes down to fitting into one of the following criteria: 1. How fucked is the PC? Do we have the skills/time to fix it? 2. Is the person an officer or important civilian? Are they in a leadership role? If a low-ranking airman had a slow laptop, we'd give them advice and tips to speed up the PC and send them on their way unless it was a chronic issue. If it was a high-ranking officer who had a slight performance degradation, we'd replace the PC that day. These weren't codified rules, it was just the culture of our organization and the military in general.