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It's a circle of life in remote admin apps. First there was Citrix. Good, but ridiculously expensive. LogMeIn appeared, offered free tier and inexpensive subs
by huhtenberg 5y ago
It's a circle of life in remote admin apps.
First there was Citrix. Good, but ridiculously expensive.
LogMeIn appeared, offered free tier and inexpensive subscriptions, got some users.
LogMeIn matured, dropped free tier, jacked up subscription fees.
People left for TeamViewer because of - you guessed it - a free tier and inexpensive subscriptions.
TeamViewer matured, clamped things down, jacked up the fees.
People will now leave for the next thing that - if properly managed - will follow in LMI and TV footsteps.
The reason behind this is that the $$$ are in large enterprise subscriptions. But you can't get them without having a name and a reputation. So you first build yourself up using smaller users, picking up larger ones along the way and then shed the small fish by raising prices. The end result - a handful of large clients, lower operational and support costs, higher margins. The end.