3 ms·
This is a very good point. If I go to a physical shop to touch and get a feel for the product, generally it's after a lot of online research into the product r
by dragonsky 5y ago
This is a very good point. If I go to a physical shop to touch and get a feel for the product, generally it's after a lot of online research into the product range.
I don't go to a physical store expecting to be able to get any useful information from a sales person.
Given that the only thing that the shop has given me is the ability to view and touch the physical product, I don't feel any guilt in then ordering online if the physical store can't supply or deliver the product immediately or in a way that is beneficial to me.
- echelon 5y agoTech isn't very alien to us, but for the average Circuit City or Best Buy customer, that's another story. Or take Home Depot, Lowe's, Ace Hardware, and the now defunct Sears. It's nice to have people on the sales floor that know about the various tools, paints, and home improvement projects. Even in the YouTube era where you can get project ideas and tutorials, having someone physically present to ask questions or bounce ideas off of helps tremendously.
- dragonsky 5y agoThe unfortunate thing is that most workers in big box stores don't seem to know anything about the products they are selling beyond the dot points right there on the label. They can how ever do a fine job at selling you the latest greatest in finance package, so I suppose that is something.