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Any time I search the internet for a solution to a problem with an Apple product or device, I intentionally exclude discussions.apple.com domains from my search

Any time I search the internet for a solution to a problem with an Apple product or device, I intentionally exclude discussions.apple.com domains from my search results. I have never found a solution there, and the forums seem to be dominated — and I mean DOMINATED — by two or three ‘experts’ whose bottom-line is that Apple’s products work, so you must be doing something wrong. One guy is convinced that uninstalling Chrome is the solution. The go-to first response is “run Etrecheck,” after which they’ll chastise you for having installed anything they don’t recognize. And god help you if you’ve installed CleanMyMac. The only solution is to reinstall macOS and never do that again! (They all seem to ignore that CleanMyMac X is now notarized and sold in the App Store...) Stackoverflow > Apple’s community support. Every time.

sebastien_b 5y ago
> the forums seem to be dominated — and I mean DOMINATED — by two or three ‘experts’ whose bottom-line is that Apple’s products work, so you must be doing something wrong. I've experience this first-hand, and it's annoying AF. I wrote a post on Apple's forum about the years-old iOS celluar-draining bug[1], and one of these high-reputation "experts" (read: Apple apologist/shill) kept insisting that the OS corrupting its own settings and not handling the corruption gracefully was somehow all my fault - when I pointed out this was a clear OS bug (even linking to the Wikipedia definition for 'software bug'), his long-winded pushback reply boiled down to him essentially saying that "bugs aren't bugs". Beyond useless as a help forum with these clowns being allowed to earn those "reputation" points. [1] https://news.ycombinator.com/item?id=29764360 https://news.ycombinator.com/item?id=29764360
greazy 5y ago
> The only solution is to reinstall macOS and never do that again! Fuck the apple forums, they are usefulness. I'd like to add another type: return to apple for repairs alongside the 'reinstall os'. There's gotta be a better answer than reinstalling the os! That's a nuclear option that should be a last resort. But it's recommended all the time.
- SpelingBeeChamp 5y ago
  Reinstalling macOS is no longer nuclear, in that it doesn’t materially touch your home folder. Now it’s just a phenomenal waste of time.

sebastien_b 5y ago

> the forums seem to be dominated — and I mean DOMINATED — by two or three ‘experts’ whose bottom-line is that Apple’s products work, so you must be doing something wrong. I've experience this first-hand, and it's annoying AF. I wrote a post on Apple's forum about the years-old iOS celluar-draining bug[1], and one of these high-reputation "experts" (read: Apple apologist/shill) kept insisting that the OS corrupting its own settings and not handling the corruption gracefully was somehow all my fault - when I pointed out this was a clear OS bug (even linking to the Wikipedia definition for 'software bug'), his long-winded pushback reply boiled down to him essentially saying that "bugs aren't bugs". Beyond useless as a help forum with these clowns being allowed to earn those "reputation" points. [1] https://news.ycombinator.com/item?id=29764360 https://news.ycombinator.com/item?id=29764360

greazy 5y ago

> The only solution is to reinstall macOS and never do that again! Fuck the apple forums, they are usefulness. I'd like to add another type: return to apple for repairs alongside the 'reinstall os'. There's gotta be a better answer than reinstalling the os! That's a nuclear option that should be a last resort. But it's recommended all the time.

SpelingBeeChamp 5y ago
Reinstalling macOS is no longer nuclear, in that it doesn’t materially touch your home folder. Now it’s just a phenomenal waste of time.