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Got it. Here is what I'd do. 1) Direct requestd for refund to a specific form on a page. 2) Have a virtual assistant receive such emails. 3) Instruct such as
by acangiano 15y ago
Got it. Here is what I'd do.
1) Direct requestd for refund to a specific form on a page.
2) Have a virtual assistant receive such emails.
3) Instruct such assistant to issue legitimate requests for refund under whatever process you currently follow.
4) Ask her to forward bona-fide feedback to you. So that you can use it to improve your product.
5) At the end of each week or month, ask for stats.
This should prevent you from dealing with the issue first-hand, while still figuring out any real issue.
BTW, are you an Italian developer living in Canada, too?