4 ms·

> For hundreds of orders, we had only several Paypal disputes that some of the customers decided to open instead of reaching out to us. After 3rd issue, PayPal

by aejnsn 5y ago

> For hundreds of orders, we had only several Paypal disputes that some of the customers decided to open instead of reaching out to us. After 3rd issue, PayPal put on hold some of our funds... PayPal sucks—big surprise. But at the same time, I preordered a Turing Pi in February, they communicated in March that it was processed, and then I didn’t hear from them again until May 25, and then it showed up in early June. That two-month communication lapse between March-June might have been your problem with PayPal disputes. Next time, communicate more.

nickphx 5y ago
If that's the case they would have ran into the same issue with any other card processing entity.. A spike in disputes always results in withholdings and restrictions.
- aejnsn 5y ago
  PayPal still sucks. And projects, especially pre-orders, should communicate their current status and challenges. It’s amazing how communicative this project is about PayPal holding their funds up though. Hmm?
PragmaticPulp 5y ago
> PayPal sucks—big surprise. But at the same time, I preordered a Turing Pi in February, they communicated in March that it was processed, and then I didn’t hear from them again until May 25, and then it showed up in early June. That two-month communication lapse between March-June might have been your problem with PayPal disputes. Next time, communicate more. Similar experience. I wouldn't be surprised if they had a lot of outstanding orders and disputes that have prompted PayPal to keep their funds on hold. If you're taking credit card payments, regardless of the processor, you need to stay on top of these things. A trend of disputes or chargebacks will trigger this with any processor.
- genewitch 5y ago
  a two month "wait" is... fairly normal. I've been charged for a starlink device, been waiting over a year for any update whatsoever, as an example. I pre-order a lot of esoteric devices, and usually they just show up whenever the company gets done. The only times i've been burned is when i order stuff from another country that isn't electronic, I've probably lost about $100/yr for the last half decade or so on orders like that. The UK seems to be the least bad about this, but everywhere else i just assume when i submit payment i'm "burning" that money. "communicate more" might be easy to armchair project manage, but one of the reasons i won't do a startup is i don't want to deal with customers. A couple of bad actors can ruin your reputation with no way to recover it. I was banned from paypal because someone in NYC said we never shipped a $150 textbook, but oddly, they never ordered another one! I had been using paypal (and ebay) for about a decade prior to that with no complaints or issues, as well.
  - aejnsn 5y ago
    > i won't do a startup is i don't want to deal with customers I know..I know..god forbid you have to communicate with those dreaded customers who pay for your existence. It’s not like it’s easy using one of several mailing list, social media, etc., tools these days. I guess my ask is too difficult, next time I will only expect a hand-written letter and mailed with a proper 58-cent current-year stamp for my collection.
  - marcos100 5y ago
    It's two months waiting for any form of communication. They probably continued to tweet or whatever about their product to sell more. It's a small company so, if I didn't hear anything about them, I might as well think that the project failed and take my money back. IIRC you have 60 days to dispute a credit card charge. Maybe they release some news only after seeing a lot of chargebacks.

by aejnsn 5y ago

nickphx 5y ago

If that's the case they would have ran into the same issue with any other card processing entity.. A spike in disputes always results in withholdings and restrictions.

aejnsn 5y ago
PayPal still sucks. And projects, especially pre-orders, should communicate their current status and challenges. It’s amazing how communicative this project is about PayPal holding their funds up though. Hmm?

PragmaticPulp 5y ago

> PayPal sucks—big surprise. But at the same time, I preordered a Turing Pi in February, they communicated in March that it was processed, and then I didn’t hear from them again until May 25, and then it showed up in early June. That two-month communication lapse between March-June might have been your problem with PayPal disputes. Next time, communicate more. Similar experience. I wouldn't be surprised if they had a lot of outstanding orders and disputes that have prompted PayPal to keep their funds on hold. If you're taking credit card payments, regardless of the processor, you need to stay on top of these things. A trend of disputes or chargebacks will trigger this with any processor.

genewitch 5y ago
a two month "wait" is... fairly normal. I've been charged for a starlink device, been waiting over a year for any update whatsoever, as an example. I pre-order a lot of esoteric devices, and usually they just show up whenever the company gets done. The only times i've been burned is when i order stuff from another country that isn't electronic, I've probably lost about $100/yr for the last half decade or so on orders like that. The UK seems to be the least bad about this, but everywhere else i just assume when i submit payment i'm "burning" that money. "communicate more" might be easy to armchair project manage, but one of the reasons i won't do a startup is i don't want to deal with customers. A couple of bad actors can ruin your reputation with no way to recover it. I was banned from paypal because someone in NYC said we never shipped a $150 textbook, but oddly, they never ordered another one! I had been using paypal (and ebay) for about a decade prior to that with no complaints or issues, as well.
- aejnsn 5y ago
  > i won't do a startup is i don't want to deal with customers I know..I know..god forbid you have to communicate with those dreaded customers who pay for your existence. It’s not like it’s easy using one of several mailing list, social media, etc., tools these days. I guess my ask is too difficult, next time I will only expect a hand-written letter and mailed with a proper 58-cent current-year stamp for my collection.
- marcos100 5y ago
  It's two months waiting for any form of communication. They probably continued to tweet or whatever about their product to sell more. It's a small company so, if I didn't hear anything about them, I might as well think that the project failed and take my money back. IIRC you have 60 days to dispute a credit card charge. Maybe they release some news only after seeing a lot of chargebacks.