Yes, it sucks, but I'd keep doing it yourself for a few reasons for both refunds or even folks who want to cancel your service after some time (assuming its sub

Yes, it sucks, but I'd keep doing it yourself for a few reasons for both refunds or even folks who want to cancel your service after some time (assuming its subscription-based): 1. It'll offer you an opportunity to get feedback which can help make your product better. 2. It can turn a hater into a net promoter if you do it right. 3. Direct outreach from the founder of a company makes your firm more human (not sure what industry you're in but in ours, people really appreciate it). It may not turn the "gamers" into buyers, but if you believe most people are good, they may be less inclined to game if you're not just some "evil business" And although I also sometimes remember rejection more than successes, I find these requests motivate me. Note: I've got no sense of volume you're dealing with so I'll caveat the above with that if it's becoming a time-suck.