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Sell more. You'll end up issuing more refunds, and eventually get used to it. It will stop hurting eventually. When I first started http://anynewbooks.com http
by acangiano 15y ago
Sell more. You'll end up issuing more refunds, and eventually get used to it. It will stop hurting eventually.
When I first started http://anynewbooks.com http://anynewbooks.com, the occasional un-subscription or "Enough! Stop sending me emails." message would bother me a little.
Today, I don't even blink at unsubscribe notices. And when I get the occasional "Remove me!!!!111!!!!", I simply unsubscribe the person who doesn't understand that an unsubscribe link is provided.
No big deal. I know that refunds are a little more personal, but like most things in life, you get used to it. You'll grow a thicker skin.
Just focus on selling more copies of your product. And focus on improving your product for all those people who didn't ask for a refund.
If after issuing dozens of refunds you still can't get over it, then outsource it.
- gburt 15y agoI have issued dozens, probably about 200 at this point, I'd estimate. Selling more is always good advice though, +rep. I'm in an extremely niche market for my best selling stuff, so selling more is likely going to involve new products. Something I am working on, of course. :)
- acangiano 15y agoGot it. Here is what I'd do. 1) Direct requestd for refund to a specific form on a page. 2) Have a virtual assistant receive such emails. 3) Instruct such assistant to issue legitimate requests for refund under whatever process you currently follow. 4) Ask her to forward bona-fide feedback to you. So that you can use it to improve your product. 5) At the end of each week or month, ask for stats. This should prevent you from dealing with the issue first-hand, while still figuring out any real issue. BTW, are you an Italian developer living in Canada, too?