We asked our customer to include a small piece of information for every request they made to us to better serve them. It took five years for our customer to ma

We asked our customer to include a small piece of information for every request they made to us to better serve them. It took five years for our customer to make the change. A one-or-two day cadence didn't make sense for us, nor apparently, for our customer. Oh, our customer? It's the Oligarchic Cell Phone Company. They don't move fast. And as a result, neither do we.