I don’t want to learn every point of sale system at every restaurant I go to. I sometimes have custom orders. If I screw something up, I want to be able to say,

I don’t want to learn every point of sale system at every restaurant I go to. I sometimes have custom orders. If I screw something up, I want to be able to say, “sorry, can I change that?”. I have to touch a screen that others have touched. The UI might be bad, the machine might be slow. About 1/3rd of the time at Home Depot I end up having to wait for someone to come over for some reason at the self checkout. Regardless of how I order at a fast food joint, I have to see someone hand me food, and it is a bit dehumanizing if there is no line for me to walk in and use a machine instead of talk to them, especially when they hand me the food. (I’d definitely use a self-order if there was a line and saved time) An app is different - there is a clear benefit to ordering ahead and having food ready. The only expected interaction is the pickup.