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Perhaps the most angering part is that both Google and Apple will greenwash the issue away as during product launches (which is where all attention is) where th
by fleddr 5y ago
Perhaps the most angering part is that both Google and Apple will greenwash the issue away as during product launches (which is where all attention is) where they will emphasize how very sustainable they are.
That's the tactic to get away with piss poor aftercare. It's time for regulation and I mean harsh regulation. A product should be supported for as long as the reasonable duration of its hardware life cycle.
I have 7 year old smartphones that still work just fine. So you're going to be delivering support for a long time, even up to a decade.
Unwilling to do it or technical excuses? No problem. Refund the phone. I have a working paid device, you broke it. It's not my problem that your security model is like Swiss cheese. It's your defect, not mine.
Battery replacements are to be made dead simple as it always was before. This is actually a key reason why people needlessly buy a new phone.
All reasonable repairs should be possible to be carried out anywhere, including by the customer themself. You're going to document the process and supply the components.
You may think of this as an angry extreme rant, but I'm serious. The point is that the pain should be put where it belongs. When you make a crappy product, the producer should feel it, not the consumer. This creates the incentive for the producer to create a product that doesn't break down so easily. Likewise, producers are a much larger factor in sustainability compared to a consumer, so they should drive it.
Speaking of security, it's laughable that in a digital society, we accept that everything requires forever frequent updates otherwise its insecure. What does that tell you about the foundation of our computing? It's garbage. Yes, I know, "programmers produce bugs", "hackers are creative", but that's an explanation, not an excuse.