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By this logic Google should do away with their QA department and product support staff. You spend the $1M because it improves customer value by far more than $
by nwiswell 5y ago
By this logic Google should do away with their QA department and product support staff.
You spend the $1M because it improves customer value by far more than $1M and that works out for everyone in the long run. This thread is a testament to what happens when you pinch pennies.
- akjfhasfuhef 5y agocustomer value only exist [in current US corporate culture] when you can use it to extract actual monetary value. QA exists to keep the sales/avoid returns/refunds. Not for pure customer value.