I wasn't the one doing the work on it and I may be incorrect about how it was working. It was at a level where it wasn't a simple update software fix...it requ

I wasn't the one doing the work on it and I may be incorrect about how it was working. It was at a level where it wasn't a simple update software fix...it required more. Asking now to see about specifics. What I do know for sure was it was bad enough that we decided never use them.