The problem is that it hurts the perception of Google, particularly for enterprise customers. If the perception is that Google is unresponsive and gives custom

The problem is that it hurts the perception of Google, particularly for enterprise customers. If the perception is that Google is unresponsive and gives customers no recourse to address obviously incorrect behavior of its automated systems, it makes it harder for enterprise customers to trust Google with their workloads. A one off bug like this isn't the end of the world, but it fits into the larger pattern of how Google operates.