Google is not the only one. Amazon froze my account for suspicious activity. I had a fire and had to suddenly move leaving a delivery at locker also changing

Google is not the only one. Amazon froze my account for suspicious activity. I had a fire and had to suddenly move leaving a delivery at locker also changing my address and password all on one day. I forgot to change the phone number, cause that phone died in the fire. I waited out my suspension, now I can't get into the account with my new phone. Top it all off I'm deaf and can't talk to customer service.