Making docs discoverable is good, and this works well for retrieving mostly static documentation and tickets. It gets complicated when when resulting items are

Making docs discoverable is good, and this works well for retrieving mostly static documentation and tickets. It gets complicated when when resulting items are used for troubleshooting or new documentation and tickets. When results, e.g., include multiple tickets and documents referencing the same error or configuration, which do you use for troubleshooting? Which results are the authoritative / canonical / source of truth for documenting the latest configuration directives? Versioning used well for the input helps. Organization and ontology is additional context for using search results well.