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If I leave my water running then go on vacation I'll have a huge water bill too. I don't conclude my water company is intentionally trying to overcharge me. The
by sgustard 5y ago
If I leave my water running then go on vacation I'll have a huge water bill too. I don't conclude my water company is intentionally trying to overcharge me. The more reasonable conclusion is: building an alert system that addresses every customer need is hard. Most enterprises (where all the customer focus is) want minimal downtime above other considerations, including cost.
- addicted 5y agoThis is like you leaving your tap running slightly as you go on winter vacation so the pipes don’t freeze over. But the water company does not actually allow you to install proper taps to regulate the water so you use duct tape to do so, and due to an earthquake something falls on the tap causing your duct tape solution to fail leading to a massive surge of water, leading to your massive water bill. Did the water company cause this? No. Your duct tape solution wasn’t resilient enough because it didn’t factor in an earthquake. But I would be justifiably mad that my water company does not allow me to install actual taps, and allows unforeseen and unpredictable situations to make me run up huge bills that could otherwise have been avoided with a proper tap.
- Nextgrid 5y agoThe problem with the cloud is that the entire Internet is in control of your tap and can choose to open it and waste infinite amounts of water with no way to implement a cap.