I think the internet equivalent of the wireless industry as a whole (instead of just this situation, which you noted) would be the following: 1. Misleading pri

I think the internet equivalent of the wireless industry as a whole (instead of just this situation, which you noted) would be the following: 1. Misleading pricing that never matches the advertised rates 2. Unexplained and unrefunded outages 3. Misleading services that have built in caps that aren't explicitly stated in company literature or advertising 4. For consumers, only able to choose between 1-4 providers, based on your location 5. Normal hold times of 30 to 60 minutes Oh wait, that's how the internet is if you're stuck with Comcast, RCN, et al in the States. It's almost uncanny how much the internet providers, wireless providers and the RIAA/Big Labels have in common including their share prices.