Yeah, fair point. It's been several years, so maybe my memory of all the details is a bit hazy by now. I just recall that at one point one of the salespeople wa

Yeah, fair point. It's been several years, so maybe my memory of all the details is a bit hazy by now. I just recall that at one point one of the salespeople was addressing a point about something or other involving the user having paid for something. I have no idea whether the user was telling the complete truth (were they referring to something they used to subscribe to and don't any more?) or whether at the time whatever they had paid Google for would have entitled the user to phone support for GMail account access issues. Whatever was going on, the user wasn't able to find any avenues to get the support they needed for their issue. Regardless I agree with other comments to the effect that even if you are paying, you are often still the product!