> The point is that if they give refunds to all the good actors they won't make any money. That assumes the only way they make money is on peoples understandab

> The point is that if they give refunds to all the good actors they won't make any money. That assumes the only way they make money is on peoples understandable mistakes or lack of care. Doesn't seem to be the case for these services (unlike, say, many gym subscriptions). It seems far more likely that if they refunded all the well documented issues like this one, their bottom line wouldn't be impacted.