I have a feeling that larger businesses use the concept of 'data driven design' as a cost saving measure because it's easier to make decisions based on a few pi

I have a feeling that larger businesses use the concept of 'data driven design' as a cost saving measure because it's easier to make decisions based on a few pie charts than it is to actually spend time with your users. An issue like this would come up almost straight away if someone was actively observed while using the OS.