I got an $800 aws expense (one line item) waived after I contacted them and they asked me to explain why it happened and how I’ll prevent it from happening in t

I got an $800 aws expense (one line item) waived after I contacted them and they asked me to explain why it happened and how I’ll prevent it from happening in the future. I think it’s a once per account thing they’d probably do and Troy should definitely do it.