> "If you're not paying for it, you're the product." Xoogler here - actually we used to say "if you are not buying advertising from us, Google can't help you a

> "If you're not paying for it, you're the product." Xoogler here - actually we used to say "if you are not buying advertising from us, Google can't help you at all". And just recently I am great example of that. I used to have a Gsuite account at $6/per month for 3 years, then decided to give up on it b/c I wasn't using it. But unfortunately the domain expired before I could properly disconnect it and cancel my account. You can probably already imagine at this point what kind of hell I went thru with "google help". Ultimately I had someone from India called me 3 times to explain - the questionnaire they sent me has to be answer in specific format: each question has to have one paragraph space, then tab (9), then my answer. I kid you not! I spent 3 weeks, been transferred over email ticket about 10 times and every time they told me the same thing. Even if I did exactly how they want it - I guess email was automatically eating up the tabulate key and replacing it with spaces. Eventually a buddy of mine who still works there (different dept) told me customer support forwards your email to some account that parses message automatically, and they cannot even change one single letter in your message. Even when explaining them on the phone that I am following up with their stupid protocol of one new line, then tab, then my answer, then next line must be second question, their program must be messing it up. Eventually I gave up on their customer support. It took me/them six months of chargeback disputes for $6 each month until my account must have popped out on someones screen and Google employee gave me 3.5 seconds of their time to click "close this account".