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A plug from a very satisfied customer: I pay $5/month for Fastmail. I've emailed support before and reached a human within hours. They helped me with my problem

A plug from a very satisfied customer: I pay $5/month for Fastmail. I've emailed support before and reached a human within hours. They helped me with my problem, because it was their job and I'm paying them to do it. Email is too important to rely on a free service which has a history of shutting people out, at any time, for any reason.

knob 5y ago
Ditto. I'm a satisfied Fastmail paying user for years
- PaulHoule 5y ago
  Me 2
ocdtrekkie 5y ago
Reasonably confident one of my support tickets even got answered by the CEO once. They're a shockingly human-focused company.
- brongondwana 5y ago
  Yeah, likely - I've answered a few tickets here and there :)
  - adamrmcd 5y ago
    So happy to see this. I've started the transition of my 25-year-old .org domain from Gsuite legacy to you tonight :)
  - Hard_Space 5y ago
    That's really cool! I'm just now migrating my Gmail-led life (15 years) to Fastmail, and it has been great so far.
jacob019 5y ago
Yep, Fastmail is great. Google cannot be trusted. With google you are the product, not the customer. The Fastmail service and features are better than gmail as well.
srjilarious 5y ago
Just wanted to +1 this. I've been a happy customer of Fastmail since ~2013, never had a single issue, great service
- steelframe 5y ago
  > never had a single issue Fastmail was blown offline by a couple of DDoS attacks recently. Both of them impacted my ability to access Fastmail, but I suppose you didn't happen to try to access your account during those attacks.
drra 5y ago
Still the problem with Fastmail is the same as with Google. Leaning on 3rd party service that you have no control of. There are so many things that could go wrong there, they can be hacked, go bankrupt, closed by authorities, insided. Everyone should have an appropriate personal disaster recovery plan that includes stuff like recovering from loss of service supplier.
- danielheath 5y ago
  This is a false equivalence. Life on a crowded planet depends on third parties; choosing vendors well is a critical life skill. Fastmail have a long-standing reputation for treating customers right; certainly not a reputation google shares.
- coffeefirst 5y ago
  Well, there's always a risk profile no matter what you do. But the risk profile with a company that's obsessed with AI and doesn't believe in having any customer support is much higher than one that you pay and has very good customer support.
- orangepurple 5y ago
  Fastmail has been extremely responsive to any random minor issues that have cropped up for me or the several people I got to transition to their service over the last 7 years.
- tomjen3 5y ago
  If you have your own domain it doesn't matter much. You can always move your domain to a better host.
stavros 5y ago
I prepay for the 3-year package and it comes out to $3/mo or something. I'm not going to stop using email, and Fastmail is fantastic so I'm not going to switch away, so it's worth prepaying.
blendergeek 5y ago
What do you do if Google buys Fastmail?
- CRConrad 5y ago
  Switch to something else ASAP.
tomjen3 5y ago
Fastmail is Australian. That is a nonstarter if you want any amount of privacy.

knob 5y ago

Ditto. I'm a satisfied Fastmail paying user for years

PaulHoule 5y ago
Me 2

ocdtrekkie 5y ago

Reasonably confident one of my support tickets even got answered by the CEO once. They're a shockingly human-focused company.

brongondwana 5y ago
Yeah, likely - I've answered a few tickets here and there :)
- adamrmcd 5y ago
  So happy to see this. I've started the transition of my 25-year-old .org domain from Gsuite legacy to you tonight :)
- Hard_Space 5y ago
  That's really cool! I'm just now migrating my Gmail-led life (15 years) to Fastmail, and it has been great so far.

jacob019 5y ago

Yep, Fastmail is great. Google cannot be trusted. With google you are the product, not the customer. The Fastmail service and features are better than gmail as well.

srjilarious 5y ago

Just wanted to +1 this. I've been a happy customer of Fastmail since ~2013, never had a single issue, great service

steelframe 5y ago
> never had a single issue Fastmail was blown offline by a couple of DDoS attacks recently. Both of them impacted my ability to access Fastmail, but I suppose you didn't happen to try to access your account during those attacks.

drra 5y ago

Still the problem with Fastmail is the same as with Google. Leaning on 3rd party service that you have no control of. There are so many things that could go wrong there, they can be hacked, go bankrupt, closed by authorities, insided. Everyone should have an appropriate personal disaster recovery plan that includes stuff like recovering from loss of service supplier.

danielheath 5y ago
This is a false equivalence. Life on a crowded planet depends on third parties; choosing vendors well is a critical life skill. Fastmail have a long-standing reputation for treating customers right; certainly not a reputation google shares.
coffeefirst 5y ago
Well, there's always a risk profile no matter what you do. But the risk profile with a company that's obsessed with AI and doesn't believe in having any customer support is much higher than one that you pay and has very good customer support.
orangepurple 5y ago
Fastmail has been extremely responsive to any random minor issues that have cropped up for me or the several people I got to transition to their service over the last 7 years.
tomjen3 5y ago
If you have your own domain it doesn't matter much. You can always move your domain to a better host.

stavros 5y ago

I prepay for the 3-year package and it comes out to $3/mo or something. I'm not going to stop using email, and Fastmail is fantastic so I'm not going to switch away, so it's worth prepaying.

blendergeek 5y ago

What do you do if Google buys Fastmail?

CRConrad 5y ago
Switch to something else ASAP.

tomjen3 5y ago

Fastmail is Australian. That is a nonstarter if you want any amount of privacy.