3 ms·

In general the gov.uk website is stellar. Lots of good info, and plenty of thought has gone into making everything clear, accessible and pleasing to the eye. Th

In general the gov.uk website is stellar. Lots of good info, and plenty of thought has gone into making everything clear, accessible and pleasing to the eye. Things generally work in a way that they really don't on most public org websites. The team behind it blog a fair bit about how they've made these things happen. https://insidegovuk.blog.gov.uk https://insidegovuk.blog.gov.uk The only downside is that they often send you to sites run by other, significantly less competent bodies (looking at you, student loans company).

jsmith99 5y ago
They had an early win getting a effective and consistent UI accross government sites, but digitising the underlying processes is a work in progress. Once you click that beautiful and accessible green submit button, it's not impossible a printer in Swansea whirs to life to print your answers out into the original paper form.
- hunter321 5y ago
  http://ehmipeach.defra.gov.uk/ http://ehmipeach.defra.gov.uk/ >Using the right browser - only use Microsoft Edge PEACH is compatible with Microsoft Edge, but only when Internet Explorer mode is enabled. For guidance on setting up Internet Explorer mode in Edge, follow this link to instructions on the Microsoft Support Page. Yeah, there's still some way to go.
- samhw 5y ago
  > it's not impossible a printer in Swansea whirs to life to print your answers out into the original paper form Speaking of which: my mum went through the form to renew her Oyster card the other day, and, having finally completed it, it generated a PDF form and told her to print it out and take it to the Post Office. So yeah, there are definitely some Jira tickets still on the left.
samwillis 5y ago
While I almost entirely agree with you, having had to report positive LFT Covid tests and do the subsequent “test and trace” form this week I feel that while the UI and UX is nice the flow of those forms are really quite pore. There are repetitive/redundant questions plus inconsistent and out of date advise. It’s probably more an effect of the difficult moving target of changing rules and advice, but for what is an important government process everyone is coming into contact with I though it would be better. Maybe wishful thinking though.

jsmith99 5y ago

They had an early win getting a effective and consistent UI accross government sites, but digitising the underlying processes is a work in progress. Once you click that beautiful and accessible green submit button, it's not impossible a printer in Swansea whirs to life to print your answers out into the original paper form.

hunter321 5y ago
http://ehmipeach.defra.gov.uk/ http://ehmipeach.defra.gov.uk/ >Using the right browser - only use Microsoft Edge PEACH is compatible with Microsoft Edge, but only when Internet Explorer mode is enabled. For guidance on setting up Internet Explorer mode in Edge, follow this link to instructions on the Microsoft Support Page. Yeah, there's still some way to go.
samhw 5y ago
> it's not impossible a printer in Swansea whirs to life to print your answers out into the original paper form Speaking of which: my mum went through the form to renew her Oyster card the other day, and, having finally completed it, it generated a PDF form and told her to print it out and take it to the Post Office. So yeah, there are definitely some Jira tickets still on the left.

samwillis 5y ago

While I almost entirely agree with you, having had to report positive LFT Covid tests and do the subsequent “test and trace” form this week I feel that while the UI and UX is nice the flow of those forms are really quite pore. There are repetitive/redundant questions plus inconsistent and out of date advise. It’s probably more an effect of the difficult moving target of changing rules and advice, but for what is an important government process everyone is coming into contact with I though it would be better. Maybe wishful thinking though.