I think the problem is that there is no one product evangelist at the helm saying, this is where we are, this is where we are going to go, we are going to solve

I think the problem is that there is no one product evangelist at the helm saying, this is where we are, this is where we are going to go, we are going to solve these problems along the way, and we will have these metrics to tell us where we are. Instead its every crab for themselves and the bucket is overflowing.