3 ms·
You may not know this, but custom orders slow down service sometimes by an order of magnitude. I worked at a takeout teriyaki joint in college, and it was as f
by milesvp 5y ago
You may not know this, but custom orders slow down service sometimes by an order of magnitude.
I worked at a takeout teriyaki joint in college, and it was as fast a food as you could find. There were 5 menu items, and I could really get in a rhythm dishing rice and chicken and coleslaw. But as soon as anyone asked for something non-standard, then suddenly muscle memory was gone, and I actually had to think about what I was doing. Just asking for no salad could halve my serving speed, especially if they asked for at the wrong time of doing the order.
I can only imagine how much worse this is in a setting with multiple people and multiple handoffs.
On top of that, if the restaurant isn't being run like a short order joint, they're going to have other issues with mixing and matching menu items, like now they may have 2 less dishes they can serve, because, believe it or not, ordering for a restaurant can be a very precise thing, and they'll likely order quantities proportional to the menu ingredients. I'm not saying don't do this, but I am saying be polite when you request these kinds of things, and be willing to accept "we can't do that" as an answer.
- beerandt 5y agoI'm not arguing for or against allowing special orders. But that's on the manager, not the customer. The server having an issue with it (when the manager doesn't) is a problem, and blaming customers for making requests is a problem, especially if policy is to allow them.