Probably because he concludes the piece saying “Customers… if you don’t tip or act like an act like an asshole… workers will not be there to serve you.” Most of

Probably because he concludes the piece saying “Customers… if you don’t tip or act like an act like an asshole… workers will not be there to serve you.” Most of us have been customers at movie theaters, so we latch on to the part where he addresses us. Meanwhile, we’re all experiencing an increase in expected tips, both percentage-wise and existing services newly asking for tips, which tends to annoy customers. It’s like hidden fees for airlines and airbnb and all that other shit. You know it’s coming, but it always annoys a bit, and it’s just growing.